If you swapped upfront to a country's local currency and a merchant or an ATM asks if you’d like to use the local currency or not, always opt for the local currency.
If you don't, the merchant will use a service known as Dynamic Currency Conversion (DCC) whereby the retailer converts your payment back into your other available currency at an exchange rate of their choosing. We always advise that if the ATM is asking you to accept an exchange rate or conversion query, you will need to select "No". The rate is usually bad and allows them to levy you with an extra charge.
As you’ve already taken advantage of WeSwap’s great rates there’s no need for you to suffer these charges.
What if I have money in my GBP wallet and another wallet? How will the card know which wallet to take from?
Your WeSwap card is smart - it will first check whether you have enough of the right currency in your wallets, before using the balance you have available in other currency wallets.
So, if you’re in America and you have enough dollars in your USD wallet to cover the transaction, then that is where the money will be taken from.
If you don’t have enough USD in your wallet, then it will use your favorite/primary wallet balance.
If you don't have enough funds for the transaction amount in your favorite/primary wallet, then it will check the other currency wallets and if there is a sufficient balance you will be charged in any of those.
What is my favorite/primary wallet and how do I set it up?
By default your favorite/primary wallet is set up in GBP, however, on the wallet tab you can click on the "Select wallet" icon and set up another wallet as your favorite/primary.
You can only have one favorite/primary wallet.
Can I combine money from wallets to cover one transaction?
No. 1 transaction cannot combine currency from 2 different wallets. If you don’t have enough money to cover the whole transaction in 1 wallet, then that transaction will fail.
What will my activities look like?
Exactly the same. When you spend in one of our non-wallet countries, the money will be deducted in your favorite/primary wallet or in another currency wallet where you had the funds available for that transaction. The fee will be also be displayed separately.
Can I make purchases in the non-wallet currencies online?
Yes, You can see more information about the use of the Prepaid WeSwap Card online here.