The best thing to do is confirm you have the correct PIN.
You can check your PIN in the App:
- Tap the Cards tab
- Select the card you want to retrieve the PIN for
- Select Show PIN
- Enter your passcode or the biometric authentication (if you set this up)
- A pop up will come up showing your PIN
To unblock the PIN find an ATM which has the PIN unblock functionality and follow the prompts. We would recommend using an ATM associated with a major bank as they usually offer this service, rather than an independent ATM as we cannot guarantee this function will be available.
Alternatively, you can withdraw cash using the correct PIN from an ATM after midnight (GMT), which will unblock the PIN, allowing you to continue to use your card as normal following the successful transaction. Here you can look for the nearest ATMs to your location.